WrapScribe for Windows.

WrapScribe for Windows, from the installer to troubleshooting. The other docs pages document the Mac app.

Documents WrapScribe for Windows 0.1.1 · Updated 8 November 2026

On this page

Install

WrapScribe for Windows is at version 0.1.1. The About pane prints it as “Version 0.1.1 · ‹arch›”, and the sidebar subtitle is “for Windows”.

Requirements

  • Windows 10 or 11, 64-bit, and a microphone.
  • Intel and AMD PCs need a processor with AVX2: most chips since 2013. Some budget Celeron, Pentium and Atom ones lack it; on those WrapScribe says so when it starts instead of crashing. See Unsupported processor.
  • Windows on ARM has its own installer and does not need AVX2.
  • About 1 GB of free disk for a speech model.
  • Internet for activation and the model download.

Download

Pick the installer that matches the PC. Both are per-user NSIS installers of about 7 MB.

The installer isn’t code-signed yet. SmartScreen shows “Windows protected your PC”: choose More info, then Run anyway. A browser may also warn that the file isn’t commonly downloaded. The same steps sit under Windows protected your PC.

Run the installer

Double-click the file. It installs for your user only — no administrator rights — into %LOCALAPPDATA%\WrapScribe, adds a Start menu entry, and opens WrapScribe. One instance runs per user: starting it again shows the window that is already running.

Windows protected your PC

Because the installer isn’t code-signed yet, SmartScreen shows “Windows protected your PC”. Choose More info, then Run anyway. A browser may also warn that the file isn’t commonly downloaded; keep the file and open it the same way.

That warning is expected while the installer is unsigned. It is not a statement that the file is damaged.

WebView2

WebView2 draws the window. It is part of Windows 10 and 11. The installer fetches it only if a PC lacks it, silently, as part of setup.

First-run setup

The first launch walks six steps: welcome, licence, microphone, model, shortcut, practice. Six dots along the top mark how far you are. Back appears from the second step. From licence through shortcut you can press Skip setup and finish later; Home, General, Speech model and Account then show whatever is still missing.

Welcome to WrapScribe

The heading is “Welcome to WrapScribe”. The line under it: “Dictation for every app on this PC. Hold a shortcut, speak, let go — your words appear wherever the cursor is.” Three rows follow:

  • Private by design — “Speech recognition runs on this PC. Your audio and your words never leave it.”
  • Clean text, not a transcript — “Fillers dropped, punctuation and numbers fixed, your names spelled your way.”
  • Works everywhere you type — “Notepad, Chrome, Slack, Word, your code editor — anything with a cursor.”

The button is Get started.

Activate WrapScribe

The heading is “Activate WrapScribe”. The line under it: “Paste the licence key from your purchase email. It signs this PC in as one of your licence's devices.”

The field placeholder is WS-XXXX-XXXX-XXXX-XXXX. Paste the key and press Activate (Enter does the same). While it works the button reads Activating…. Under the field: “The key is in your purchase email.” with a Get a licence key link. If the text is long enough to look like a key but isn’t one: “Licence keys look like WS-XXXX-XXXX-XXXX-XXXX.” An AppSumo code (WRAP-…) is refused here: “That's an AppSumo code. Redeem it at wrapscribe.com/redeem — the licence key it emails you goes here.”

Once the key is accepted the step shows Activated and the plan name, with the account email or “This PC is ‹name›.” underneath. Continue then moves on. Without a key, Later skips this step; dictation will still ask you to activate. What a seat is, and the “already active on another computer” reply, are under Licence and seats.

Choose your microphone

The heading is “Choose your microphone”. The line under it: “Pick the microphone to dictate with and press Test: the bar should move when you talk.”

The picker defaults to Windows default (or “Windows default (‹device›)” when Windows names one). It fills the row, with Test beside it and the level bar underneath. Press Test. “Say something…” appears until the meter moves, then “It hears you.” Stop ends the test. “Used only while you dictate.” is the idle caption. If the list is empty: “No microphones listed yet — WrapScribe uses the Windows default.” A saved device that isn’t plugged in shows as “Saved microphone (not connected)”.

Download the speech model

The heading is “Download the speech model”. The line under it: “WrapScribe recognises speech on this PC with a model you download once. Parakeet Unified English is fast and accurate; other languages are in Speech model later.”

Setup shows Parakeet Unified English, tagged Recommended for English. Press Download (731 MB). Progress reads “‹done› of ‹total›”; Cancel keeps a partial file you can Resume. The line under the list is “Model:” plus a badge. While it fetches you can continue: “— you can continue while it downloads.” Home later shows Ready (CPU) when it has loaded. The other two models live under Speech models.

Your dictation shortcut

The heading is “Your dictation shortcut”. In Hold mode, the default, the line under it is: “Hold it while you speak and let go to finish. Tap it twice quickly to dictate hands-free.” In Toggle mode it is: “Press it to start and again to finish.”

The default chord is Ctrl+Win. Record listens for the next keys: the caption reads “Press the keys you want now… (Esc cancels)”, the keys show as you press them, and the button becomes Cancel. A modifier on its own is set when you let go of it (“— release to set”); Shift alone is not enough with a key that types, like Shift+H — add Ctrl, Alt or Win. Then the caption says “Shortcut set to ‹chord›.” Cancel, Esc or switching to another window keeps the old one: “Kept the current shortcut.” If nothing is pressed in time: “Nothing pressed — kept the current shortcut.” Type lets you enter a chord and Save. The idle caption: “A modifier on its own works too, like Right Ctrl.” Mode is Hold or Toggle. A failed install prints in red under the row; General is where you change it later.

Try it

The heading is “Try it”. The line under it asks you to click in the box, then hold or press the shortcut and say: “WrapScribe works on Windows.” The placeholder is “Hold Ctrl+Win and speak…” (or Press, in Toggle). While you hold, a Listening… badge appears; then Transcribing…. A successful try shows “Heard: “‹text›””.

If something is still missing, a grey line says so: “Dictation needs an activated licence — go back to Activate.”, “The speech model isn't ready yet (‹status›).”, or “The shortcut isn't listening.” The last-step button is Finish setup until something has been heard, then Finish.

Dictating

Click in any app, use the shortcut, speak, finish. After you let go, WrapScribe transcribes on the CPU. There is no live preview of the words while you talk. Home’s title puts it as “Hold ‹shortcut› and speak” / “Let go and WrapScribe types what you said wherever your cursor is.” In Toggle mode: “Press ‹shortcut› to start” / “Press it again and WrapScribe types what you said wherever your cursor is.”

Hold, lock and toggle

Hold (the default) is described in General as: “Hold the shortcut while you speak; let go to finish. Tap it twice quickly to keep recording hands-free, then press it again to finish.” Home shortens that to “Hold to talk · double-tap to lock”.

Toggle: “Press the shortcut to start, and again to finish.” Home: “Press to start and to finish”.

Keys

The Shortcut group’s footnote is “Esc while recording cancels the dictation.” A quick tap that never really started is discarded quietly, and so is a recording too short to be speech.

KeyWhat it does
CtrlWinDefault dictation shortcut. Hold to talk; let go to finish. Double-tap to lock hands-free.
EscCancels the recording. The pill goes away.
A quick tapDoes nothing if it was too short to count as speech.

Any lone modifier or chord can be recorded instead, in General. A key-chord’s key is consumed while WrapScribe runs, which is why the default is the modifier-only Ctrl+Win.

The recording pill

A small black capsule sits at the bottom centre of the monitor showing the active window, 26 pixels above the taskbar. With no active window it uses the monitor the pointer is on. It never takes focus, stays out of the taskbar and Alt+Tab, and lets clicks through. It shows no words while you dictate:

  • Recording — nine bars that move with your voice.
  • After you stop — the bars pulse while WrapScribe transcribes, and turn into a spinner after a second.
  • When the text is pasted, the pill goes and the done sound plays. A cancel just hides it.
  • An error — a red icon and one line, for six seconds, quoted in Troubleshooting. With nowhere to type, a note takes its place: “Couldn't paste here — copied. Press Ctrl+V”.

Point at the pill while it records and buttons appear beside it. ✕ on the left (“Discard”) throws the recording away. ✓ on the right (“Finish and transcribe”) stops it and transcribes. ✓ appears in Toggle mode and for a dictation started from the tray, where there is no key to let go of. The pill takes a click only while the pointer is over it.

The recording pill: nine bars while you speak, with ✕ and ✓ beside it under the pointer; a spinner while it transcribes; and the note when there is nowhere to type.

The tray

Left-click the tray icon to open the window. The menu, in order:

  • Open WrapScribe
  • Start dictation — becomes Stop dictation while you record.
  • Copy last dictation — enabled once there is one.
  • Quit WrapScribe

While an update is on offer, Update to ‹version›… appears below Open WrapScribe. It opens the window and starts the update; see Updating.

The tooltip is “WrapScribe”, or “WrapScribe — recording” while you talk. The icon gains a red dot then. Home’s sidebar foot matches that: Recording, Transcribing, or “On-device” when idle.

The tray menu: Open WrapScribe, Start dictation, Copy last dictation, and Quit WrapScribe.

Sounds

General → Sounds. The idle caption is “Feedback when recording starts, stops and the text lands.” The sets, in the picker’s order: Click (“Mechanical key clicks”), Soft tone (“Warm, rounded blips”, the default), Wood (“Soft marimba and hollow wood blocks”), Warm synth (“A mellow analogue synth”), Thock (“A deep, creamy keyboard key”), or None (“No sounds.”). Preview plays Start, Stop and Done. Thock has no done sound: “Thock has no done sound: the key's upstroke already says finished.” Volume defaults to 50%.

Where the text goes

There is nowhere in WrapScribe to type a dictation into, except the practice box on Home and in setup. The words are pasted at the cursor in the app you were in. The clipboard you had before a dictation comes back afterwards.

If there is nowhere to type — the desktop, a window that will not take a paste — the pill says “Couldn't paste here — copied. Press Ctrl+V”. If even the copy fails: “Couldn't paste — open WrapScribe to copy it”. Home → Last dictation then shows “not pasted — copy it from here” with a Copy button (it flips to Copied). The tray’s Copy last dictation does the same. With nothing dictated yet: “Nothing yet. Your last dictation shows up here, ready to copy again.”

Home also has Try it here: “Click in the box, then use your shortcut. The text goes wherever the cursor is — here, Notepad, Chrome or Slack.”

Closing the window

Closing the window hides it. WrapScribe keeps running in the tray and the shortcut still works. Open it again from the tray, the Start menu, or a second launch — that second launch does not start another copy. Quit WrapScribe in the tray is what ends it.

Cleanup

The Cleanup pane’s subtitle: “What happens to your words between the speech model and your cursor.” Mode is Basic (the default) or Exact.

Basic

The app’s own description: “Drops fillers (um, uh), fixes punctuation and capitals, writes decimals and numbered steps as digits (“step three” → step 3), turns spoken lists into lists, applies your corrections and snippets, and follows “scratch that” and a closing “press enter”. Deterministic and instant.”

That last word is about cleanup, not transcription. Transcription still runs after you let go.

You sayBasic writes
“four point five”4.5
“step three”step 3
a closing “press enter”the text, then Enter
“scratch that” as the whole utterancenothing

Basic is the same rule set as the Mac’s Basic mode, ported line for line and held to it by test fixtures.

Exact

“Your words exactly as recognised, trimmed. Nothing is rewritten.” The Emoji picker is disabled in Exact mode.

Emoji

A picker on the Cleanup pane, default When spoken. The three options as the app describes them:

  • Never — “Spoken emoji names stay words.”
  • When spoken — “Say “thumbs up” or “fire emoji” and get 👍 or 🔥. Everyday words like “fire” stay words unless you say “emoji”.”
  • Expressive — “The same as When spoken in Basic cleanup; Smart Cleanup, when it arrives, may also add emoji where they fit.”

Smart Cleanup

Smart Cleanup is not on Windows yet. It is Mac only for now. The Cleanup pane’s footnote names what it is: “Smart Cleanup — an on-device language model that resolves self-corrections and rewrites for tone — is coming to Windows.” Until it is here, Basic and Exact are the two modes.

Dictionary, Corrections and Snippets

The sidebar’s Words group holds three panes. They never leave this PC. They apply to the next dictation in Basic mode.

Dictionary

Subtitle: “Names, products and jargon, spelled your way. The cleanup keeps them intact, and Whisper also hears them as hints. It never leaves this PC.”

Type in Add a term and press Add (Enter does the same). Empty: “No terms yet. Add a name you dictate often, like WrapScribe.” Each row has a switch, labelled “Use ‹term›”, and a remove button. A term the cleanup learned on its own is tagged learned. Whisper large-v3-turbo is marked “Uses your dictionary” on the model list; the Parakeet models are not.

Corrections

Subtitle: “When the speech model keeps hearing a word wrong, fix it for good: whatever it hears on the left, WrapScribe writes on the right.”

Fields: Heard → Written, then Add. Empty: “No corrections yet. Example: “rap scribe” → “WrapScribe”.”

Snippets

Subtitle: “Say a trigger phrase, get a block of text — an address, a sign-off, a link.”

Fields: Trigger phrase and What it expands to, then Add. Empty: “No snippets yet. Example: “my address” → your full address.” Each row has a “Use ‹trigger›” switch.

Speech models

The Speech model pane’s subtitle: “Speech recognition runs on this PC. A model downloads once from Hugging Face, is checked against its fingerprint, and never sends anything back.” One model is kept loaded. The footnote: “Parakeet Unified English is the fastest and most accurate for English. Parakeet v3 covers 25 European languages; Whisper covers 99, including the Indic languages.”

The three models

Name on screenSizeLanguages
Parakeet Unified English — badge Recommended for English. The default.731 MBEnglish. The Language row then says it “understands English only.”
Parakeet v3740 MB“25 European languages”
Whisper large-v3-turbo886 MB“99 languages, detected automatically”, plus “Uses your dictionary”

Pick Parakeet Unified English for English. Use Parakeet v3 when you dictate those European languages. Use Whisper when you need a language the other two do not cover. The selected model is tagged In use; a downloaded one also says “Downloaded”.

Download and delete

Download starts it; the bar reads “‹done› of ‹total›”. Cancel keeps the partial file. Next time the button is Resume (‹have› of ‹size›), with a Discard beside it. Once installed: Use (if it is not the current one) and Delete. Delete asks “Delete ‹name›? You can download it again later.” Failures print in red on the card; “Couldn't start the download: …” if the worker could not even start. A checksum mismatch is “the downloaded file failed its checksum”; a cancel is silent.

Language

On a model that speaks more than one language, the Language picker lists them. Whisper also offers Detect automatically. Its caption: “Naming the language is faster and more accurate than detecting it.” Parakeet Unified English has no picker — only the “understands English only” line.

Status

Home and setup show a badge:

  • Ready (CPU) — loaded. About then reads “transcribe.cpp · CPU”.
  • Loading… — the pane banner: “Loading the model into memory — a few seconds.”
  • Downloading ‹n›% or Not downloaded.
  • Couldn't load — the pane banner: “The model couldn't load: ‹message›”. The pill, if you try to dictate: “The speech model couldn't load”.
  • Unsupported processor — see Unsupported processor.

About shows “not loaded” for the engine when the model is not ready.

Every setting

The window title is WrapScribe. The sidebar, top to bottom: Home, General, Speech model, Cleanup; then the Words group — Dictionary, Corrections, Snippets; then the WrapScribe group — Account, About. Nothing here syncs to another computer. Home is not a settings pane; Last dictation and Try it here are under Dictating. Word lists are under Dictionary, Corrections and Snippets.

General

Subtitle: “How you start a dictation, what it listens with, and how it sounds.” Groups: Shortcut, Microphone, Sounds, Startup.

Dictation shortcut Shortcut·Ctrl+Win #
Record captures the next chord and shows the keys as you press them; Cancel or Esc stops it. Type lets you enter one and Save. “A modifier on its own works too, like Right Ctrl.” Footnote of the group: “Esc while recording cancels the dictation.”
Mode Segmented·Hold #
Hold or Toggle. Hold: “Hold the shortcut while you speak; let go to finish. Tap it twice quickly to keep recording hands-free, then press it again to finish.” Toggle: “Press the shortcut to start, and again to finish.”
Microphone Picker·Windows default #
Windows default, or a named device. Test / Stop sit beside the picker, with the level bar underneath, and prove it hears you. “Used only while you dictate.”
Sounds Picker·Soft tone #
Click, Soft tone, Wood, Warm synth, Thock, or None. See Sounds.
Preview Button·— #
Start, Stop and Done, hidden when the set is None. Done is disabled on Thock.
Volume Slider·50% #
Hidden when Sounds is None.
Launch at login Switch·On #
“Start WrapScribe in the tray when you sign in to Windows.” After setup, a login launch stays in the tray with no window. Turning it off in Windows Settings → Apps → Startup is respected: WrapScribe’s toggle follows it. A failure prints in red on this row, as “Couldn't change launch at login: …”.

Speech model

The catalog, download buttons and Language picker are documented under Speech models. There is no other control on that pane.

Language Picker·English #
Limited to what the chosen model speaks. Whisper also offers Detect automatically.

Cleanup

Cleanup Segmented·Basic #
Basic or Exact. See Cleanup.
Emoji Picker·When spoken #
Never, When spoken, or Expressive. Disabled in Exact mode.

Account

Subtitle: “WrapScribe is activated with the licence key from your purchase. Your dictations never leave this PC; the licence check sends only the key, an anonymous id for this PC and its name.” When a licence is active, the Licence group holds:

Status Read-only·Activated #
A green Activated badge. Home’s matching row says Active.
Plan Read-only·— #
As the app prints it: “Basic — 1 device”, “Pro — 3 devices”, or “Max”.
Account Read-only·— #
The email on the licence, when the server has one to show.
This PC Read-only·— #
“As it appears in your account's device list.”
Last checked Read-only·Not yet #
Check now (the button reads Checking… while it runs). Offline, the caption is “Offline — WrapScribe keeps working for up to 30 days between checks (‹n› so far).”
Sign out Button·— #
“Frees this PC's seat so the licence can be used on another device.” The confirm: “Sign this PC out? Dictation stops until you enter a licence key again, and this PC's seat is freed for another device.” The button reads Signing out… while it works.
Manage your licence and devices Button·— #
“Your plan, keys and signed-in devices are on the website.” The button is wrapscribe.com.
Support Button·— #
The caption is support@wrapscribe.com. The button is Write to us.

When the PC is not activated, the group title is Activate WrapScribe and the same key field as setup is shown. After 30 days offline, an extra row Already activated? — “Connect to the internet, then check again.” — offers Check now.

About

The title is WrapScribe for Windows. Under it: “Version ‹x› · ‹arch›”.

Updates Button·Check for updates #
“WrapScribe checks shortly after it starts and every six hours.” Check for updates (it reads Checking… while it runs) answers “WrapScribe is up to date” or “WrapScribe ‹version› is available”, with Update now. The group’s footnote: “A check fetches a small public file naming the newest version, and sends nothing about you beyond what any web request carries.” See Updating.
Speech engine Read-only·— #
“transcribe.cpp · CPU” when a model is loaded, or “transcribe.cpp · not loaded”.
Logs Button·Open #
The path is %LOCALAPPDATA%\WrapScribe\Logs. Open reveals it. See How to send logs.
Settings and word lists Button·Open #
%APPDATA%\WrapScribe.
Speech models Button·Open #
%LOCALAPPDATA%\WrapScribe\Models.
Third-party notices Button·— #
A disclosure under Licences. It reads “Loading…” until the text arrives, or “Couldn't load the notices.”

The Privacy group on this pane is the paragraph under What leaves your PC.

Licence and seats

The same key as the Mac. A PC takes a seat exactly as a Mac does. On Windows today every plan unlocks the same features.

Activating

Paste WS-XXXX-XXXX-XXXX-XXXX on the Activate WrapScribe step or in Account. The button is Activate. The strings the form and the server can print:

  • “The key is in your purchase email.”
  • “Licence keys look like WS-XXXX-XXXX-XXXX-XXXX.”
  • “That doesn't look like a licence key. Keys look like WS-XXXX-XXXX-XXXX-XXXX.”
  • “That licence key isn't valid.”
  • “That's an AppSumo code. Redeem it at wrapscribe.com/redeem — the licence key it emails you goes here.”
  • “That's an AppSumo code, not a licence key. Redeem it at wrapscribe.com/redeem — the licence key it emails you goes here.”
  • “Couldn't reach the activation server. Check your connection.”
  • “The activation server had a problem. Try again shortly.”
  • “Too many attempts. Wait a few minutes and try again.”
  • “Couldn't save your sign-in to Windows Credential Manager (‹error›). Try again.”
  • “The key is valid, but this PC didn't get a seat. Sign out on another device first.”
  • “This PC's sign-in has expired. Enter your licence key again.”
  • “Activation isn't available in this build.”

Without a key, the pill says “Activate WrapScribe to dictate” and opens Account. Home’s Licence row then offers Activate.

Seats

Basic = 1 Mac or PC. Pro = 3 Macs or PCs. Max = up to 10 Macs or PCs (licences bought when Max was unlimited keep that). Account prints those as “Basic — 1 device”, “Pro — 3 devices”, “Max”.

Already active

A Basic key already active on a Mac (or another PC) answers: “This licence is already active on another computer. Sign out there first, or upgrade your plan.” With more seats used up: “This licence is already active on ‹n› computers. Sign out on one of them first.” Sign out on the other computer frees the seat. That is the seat limit working, not a broken key.

Check now

A PC checks in at launch and every six hours. Check now does it on demand. Success: “Checked just now.” If the server cannot be reached: “Couldn't reach the licence server. WrapScribe keeps working offline.”

Sign out

Frees this PC’s seat. The confirm and the row caption are quoted under Sign out. After sign-out, dictation stops until you enter a key again.

If the server signed this PC out from the account page or another device, Account shows: “This PC was signed out — from your account page or by another device. Enter your licence key to activate again.”

Offline for 30 days

A PC keeps working for 30 days without a connection, then asks for one. The banner: “WrapScribe hasn't been able to reach the licence server for 30 days. Connect to the internet, then press Check now.” Home may also tag the licence row “offline, checking again soon”.

A Mac stays activated offline indefinitely. That difference is Mac-only; on Windows the 30-day window is the rule.

Revoked or refunded

A revoked or refunded licence stops at the next successful check. The banner: “This licence no longer covers this PC — it was revoked or refunded. Activate with another key, or write to support@wrapscribe.com.”

Where the token lives

The session token lives in Windows Credential Manager, as com.wrapscribe.windows.activation. It never touches a file. The non-secret rest — plan, email, when the server last answered — is %APPDATA%\WrapScribe\licence.json.

How it differs from the Mac app

The Mac app is the full product. WrapScribe for Windows does the core job: dictation in any app, with rule-based cleanup, on the PC’s own processor. One licence key works on both.

On the MacOn Windows today
Smart CleanupNot on Windows yet. Basic and Exact only.
“Hey WrapScribe” voice commandsNot on Windows yet. “scratch that” and a closing “press enter” still work in Basic.
Meeting recording and notesNot on Windows yet.
The selection assistantNot on Windows yet.
TransformsNot on Windows yet.
Per-app writing stylesNot on Windows yet.
Overlay choices (menu-bar band, menu-bar only)The recording pill only, bottom centre of the monitor showing the active window.
History, stats and recoveryWindows keeps the last dictation only.
Apple’s built-in speech model, and a live preview while you talkParakeet or Whisper on the CPU, after you let go. No live preview.
Code signingNot on Windows yet. SmartScreen warns; see Windows protected your PC.
Syncing settings and word lists between computersNot on Windows yet. Each PC keeps its own.
Stays activated offline indefinitelyChecks in at launch and every six hours; works for 30 days without a connection, then asks for one.
Default shortcut Fn (or whatever you picked on the Mac)Default Ctrl+Win, Hold, with double-tap to lock.

What leaves your PC

About’s Privacy group, verbatim: “Your audio and your words never leave this PC.” And: “Speech recognition and cleanup run here. The only network traffic is the licence check (your key, an anonymous id for this PC and its name), model downloads from Hugging Face, and the update check, which fetches a small public file naming the newest version.”

Network

Three kinds of traffic only: the licence check, model files from Hugging Face, and the update check, which fetches a small public file and sends nothing about you beyond what any web request carries. Nothing you said is in any of them.

Files

WhatWhere
Settings, dictionary, corrections, snippets, licence cache%APPDATA%\WrapScribe\
Speech models%LOCALAPPDATA%\WrapScribe\Models\
Logs (wrapscribe.log, rotated at 2 MB, 3 kept)%LOCALAPPDATA%\WrapScribe\Logs\
The app%LOCALAPPDATA%\WrapScribe\WrapScribe.exe
Session tokenWindows Credential Manager (com.wrapscribe.windows.activation)

Logs

Logs record states and timings — which app a dictation went into, how long each step took. They never record what was said, window titles, the licence key or the session token.

Troubleshooting

Each heading is a failure the app actually reports, or a step the installer puts on screen. For anything else, send the log — How to send logs — to support@wrapscribe.com.

Windows protected your PC

The installer isn’t code-signed yet. In SmartScreen choose More info, then Run anyway. If the browser said the file isn’t commonly downloaded, keep it and open it the same way. The full note is under Install.

The shortcut does nothing

Home’s Shortcut row should say Listening. If it doesn’t, the caption is the reason, and Change opens General. Typical lines: “The shortcut couldn't be installed: …”, “That shortcut won't work (‹reason›). Record another in General.”, or, on a build that is not Windows, “Global shortcuts need Windows; this build is running elsewhere.”

While recording a new chord, Cancel, Esc, switching to another window or a timeout keeps the old one: “Kept the current shortcut.” / “Nothing pressed — kept the current shortcut.” A typed chord that will not parse: “That shortcut won't work: ‹reason›.” Setup’s practice step may also say “The shortcut isn't listening.”

Confirm you are holding Ctrl+Win (or whichever chord you recorded), that WrapScribe is running in the tray, and that a model is Ready (CPU). A quick tap is discarded on purpose.

Windows is blocking the microphone

The banner, in Home and General: “Windows is blocking the microphone, so dictation would record silence. In Settings → Privacy & security → Microphone, turn on Microphone access and Let desktop apps access your microphone.” The button is Open settings; it opens ms-settings:privacy-microphone. The pill, if you try to dictate anyway: “Windows is blocking the microphone”.

If no device is there at all, the pill says “No microphone found”. Other capture failures are “Microphone: ‹reason›”.

Unsupported processor

Home and Speech model show a red banner with the engine’s sentence, of the form: “WrapScribe's speech engine needs a 2013 or newer processor (Intel Haswell, AMD Excavator or later). This PC's processor doesn't support AVX2, FMA and BMI2, so it can't transcribe on this PC.” The status badge is Unsupported processor. The pill: “This PC's processor can't run the speech engine”.

That is the AVX2 floor on Intel and AMD. Some budget Celeron, Pentium and Atom chips lack AVX2 even though Windows 11 will install on them. Windows on ARM is a different installer and does not hit this check.

Already active on another computer

“This licence is already active on another computer. Sign out there first, or upgrade your plan.” Sign out on that Mac or PC (Account → Sign out), or use a Pro or Max key. See Already active.

Nowhere to type

Click in a text field first. If you dictated at the desktop or into a window that will not take a paste, the pill says “Couldn't paste here — copied. Press Ctrl+V”. Home → Last dictation → Copy, or the tray’s Copy last dictation, if you missed that. If both paste and copy failed: “Couldn't paste — open WrapScribe to copy it”.

Silence is not an error. The pill goes away and nothing is pasted.

A model failed

Download errors print in red on the model card, including “the downloaded file failed its checksum” and “Couldn't start the download: …”. Press Download or Resume again; a checksum failure starts clean. Load failures banner “The model couldn't load: ‹message›” and the Home badge Couldn't load. The pill: “The speech model couldn't load” or, with nothing downloaded, “Download a speech model first”. “The speech engine isn't running” means the engine thread is gone — quit from the tray and start WrapScribe again. “The speech engine crashed while loading the model.” is the load-panic line.

How to send logs

About → Logs → Open. Send wrapscribe.log (older rotations are wrapscribe.1.log and so on). It records states and timings, never what you said. Email it to support@wrapscribe.com.

Update and uninstall

Updating

WrapScribe checks for a new version 30 seconds after it starts and every six hours after that. When there is one, a bar across the top of the window says “WrapScribe ‹version› is available.”, with a line about what changed and Update now. The tray adds Update to ‹version›…, and About → Updates has the same button. Check for updates in About checks straight away.

Update now downloads the new installer, with progress (“Downloading WrapScribe ‹version›…”), and checks its signature. If you are dictating, it waits: “WrapScribe ‹version› is ready. It installs as soon as this dictation finishes.” Then: “Installing WrapScribe ‹version›. WrapScribe closes and opens again in a moment.” The installer shows only a progress bar, and WrapScribe opens again on the new version: “WrapScribe is updated to ‹version›. Your settings and speech models carried over.” Settings, word lists, models, logs, the shortcut and the licence stay; you do not walk first-run setup again.

The bar’s ✕ (“Not now”) hides it until WrapScribe restarts or a newer version turns up. A failed install says “The update didn't install.” with the reason and Try again; a failed check shows “Couldn't check for updates” in About. Two reasons you may see: “WrapScribe couldn't reach the update server. Check the internet connection and try again.” and “The downloaded update failed its signature check, so it wasn't installed.”

Version 0.1.0 has no updater. On 0.1.0, get the installer under Download and run it over the old one, once; from 0.1.1 on, WrapScribe updates itself. Running a newer installer over the old one by hand still works too.

Uninstall

Settings → Apps, then WrapScribe. Models, logs and settings stay unless Delete the application data is ticked. Ticking it removes %APPDATA%\WrapScribe, %LOCALAPPDATA%\WrapScribe\Models and %LOCALAPPDATA%\WrapScribe\Logs. Leave it unticked if you might reinstall: the next install will find the models already downloaded. The session token in Credential Manager is not a file; sign out in Account before uninstalling if you want that seat freed.

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Need a hand?

Email support@wrapscribe.com — a person answers, and your issue is typically fixed within 24 hours.